General Terms and Conditions of Sale and Participation
General Terms and Conditions of Sale and Participation
Ready2Dream – LDA
Registered office: Túnel da Ribeira da Janela 6, 9270, Madeira – Portugal
Email: info@adrenalineadventures.pt
1. Definitions
Holder: Ready2Dream – LDA, operator of the adventure park in Madeira.
Website: www.adrenalineadventures.pt
Adventure: activities offered by Ready2Dream, including zip line, giant swing and other outdoor services.
Participant: any individual who makes a reservation and participates in an activity.
Reservation: confirmation of the purchase to participate in an Adventure.
Participation Form: mandatory document to sign before each activity.
By booking or participating in an activity, the Participant accepts these Terms.
2. Customer Information
Ready2Dream – LDA is the provider of the activities offered on the website.
Activities are subject to physical limitations, age and weather conditions.
The details of each experience (price, duration, payment methods) are indicated on the website.
Prices are dynamic and may vary without prior notice.
3. Changes and cancellations by the Holder
In case of bad weather or unfavorable safety conditions:
If the delay is less than 2 hours → no refund.
If it exceeds 2 hours → the customer can reschedule within 6 months or request a refund within 14 days by sending an email to: info@adrenalineadventures.pt.
4. Participation Form
Signing the form is mandatory. Lack of signature may prevent access to the activity, without the right to a refund.
5. Reservations
Advance booking is recommended.
Reservations accepted online or via authorized partners.
Minimum age: 12 years. For minors under 18, written authorization from an adult is required.
6. Payments
Accepted payments: cards, cash, PayPal.
Online reservations: deposit at the time of order, balance on site.
Reservations via partners → partner conditions.
7. Vouchers
They are not valid if purchased directly from Ready2Dream.
They are non-refundable and cannot be converted into cash.
The information provided for purchase is handled according to our privacy policy.
8. Packages
Promotional offers are not cumulative.
Prices will be recalculated if the number of participants is less than expected.
9. Change or cancellation by the Customer
Changes at the discretion of the Holder.
Cancellations do not entitle to a refund, except for agreed exceptions.
10. Prices
Prices include VAT, equipment and transport to the starting point.
They do not include insurance, meals or personal expenses.
11. Delays in arrival
The schedule must be strictly adhered to.
Participants should arrive 30 minutes early.
Delays do not entitle to a refund or free rescheduling.
12. Images and videos
Activities may be filmed. By participating, the user consents to the use of images for documentary and promotional purposes.
The user is responsible for images captured with their devices.
13. Accessibility and restrictions
Activities are not accessible to persons with severe motor disabilities or undeclared medical conditions.
Entry under the influence of alcohol or substances is prohibited.
14. Animals
Pets are not allowed in the park.
15. Insurance
The park has professional liability insurance.
It is the Participant's responsibility to have personal insurance, if desired.
16. Responsibility for personal belongings
Ready2Dream is not responsible for theft or damage to personal belongings.
17. Complaints
Must be submitted in writing within 14 days of the event to the email info@adrenalineadventures.pt.
The Holder will respond within 14 days.
18. Force majeure
The Holder is not liable for delays or cancellations due to extraordinary events (e.g. natural disasters, strikes, pandemic).
19. Treatment of personal data
Data is collected for service provision and handled in accordance with GDPR. Please see our Privacy Policy for details.
20. Applicable law and competent forum
These Terms are governed by Portuguese law.
For any disputes, the competent forum is that of Funchal (Madeira).
Ready2Dream – LDA
Legal headquarters: Túnel da Ribeira da Janela 6, 9270, Madeira – Portugal
Email: info@adrenalineadventures.pt
1. Definitions
Holder: Ready2Dream – LDA, operator of the adventure park in Madeira.
Website: www.adrenalineadventures.pt
Adventure: activities offered by Ready2Dream, including zip-lining, giant swing, and other outdoor services.
Participant: any individual who makes a reservation and participates in an activity.
Reservation: confirmation of the purchase to participate in an Adventure.
Participation Form: compulsory document to be signed before each activity.
By booking or participating in an activity, the Participant accepts these Terms.
2. Customer Information
Ready2Dream – LDA is the provider of the activities offered on the website.
The activities are subject to physical limitations, age, and weather conditions.
The details of each experience (price, duration, payment methods) are indicated on the website.
The prices are dynamic and may vary without prior notice.
3. Changes and cancellations by the Holder
In case of bad weather or unfavourable safety conditions:
If the delay is less than 2 hours → no refund.
If it exceeds 2 hours → the customer may reschedule within 6 months or request a refund within up to 14 days by sending an email to: info@adrenalineadventures.pt.