General Terms and Conditions of Sale and Participation

General Terms and Conditions of Sale and Participation

Ready2Dream – LDA
Registered office: Túnel da Ribeira da Janela 6, 9270, Madeira – Portugal
Email: info@adrenalineadventures.pt

1. Definitions

  • Holder: Ready2Dream – LDA, operator of the adventure park in Madeira.

  • Website: www.adrenalineadventures.pt

  • Adventure: activities offered by Ready2Dream, including zip line, giant swing and other outdoor services.

  • Participant: any individual who makes a reservation and participates in an activity.

  • Reservation: confirmation of the purchase to participate in an Adventure.

  • Participation Form: mandatory document to sign before each activity.

By booking or participating in an activity, the Participant accepts these Terms.

2. Customer Information

Ready2Dream – LDA is the provider of the activities offered on the website.
Activities are subject to physical limitations, age and weather conditions.
The details of each experience (price, duration, payment methods) are indicated on the website.
Prices are dynamic and may vary without prior notice.

3. Changes and cancellations by the Holder

In case of bad weather or unfavorable safety conditions:

  • If the delay is less than 2 hours → no refund.

  • If it exceeds 2 hours → the customer can reschedule within 6 months or request a refund within 14 days by sending an email to: info@adrenalineadventures.pt.

4. Participation Form

Signing the form is mandatory. Lack of signature may prevent access to the activity, without the right to a refund.

5. Reservations

Advance booking is recommended.
Reservations accepted online or via authorized partners.
Minimum age: 12 years. For minors under 18, written authorization from an adult is required.

6. Payments

Accepted payments: cards, cash, PayPal.
Online reservations: deposit at the time of order, balance on site.
Reservations via partners → partner conditions.

7. Vouchers

They are not valid if purchased directly from Ready2Dream.
They are non-refundable and cannot be converted into cash.
The information provided for purchase is handled according to our privacy policy.

8. Packages

Promotional offers are not cumulative.
Prices will be recalculated if the number of participants is less than expected.

9. Change or cancellation by the Customer

Changes at the discretion of the Holder.
Cancellations do not entitle to a refund, except for agreed exceptions.

10. Prices

Prices include VAT, equipment and transport to the starting point.
They do not include insurance, meals or personal expenses.

11. Delays in arrival

The schedule must be strictly adhered to.
Participants should arrive 30 minutes early.
Delays do not entitle to a refund or free rescheduling.

12. Images and videos

Activities may be filmed. By participating, the user consents to the use of images for documentary and promotional purposes.
The user is responsible for images captured with their devices.

13. Accessibility and restrictions

Activities are not accessible to persons with severe motor disabilities or undeclared medical conditions.
Entry under the influence of alcohol or substances is prohibited.

14. Animals

Pets are not allowed in the park.

15. Insurance

The park has professional liability insurance.
It is the Participant's responsibility to have personal insurance, if desired.

16. Responsibility for personal belongings

Ready2Dream is not responsible for theft or damage to personal belongings.

17. Complaints

Must be submitted in writing within 14 days of the event to the email info@adrenalineadventures.pt.
The Holder will respond within 14 days.

18. Force majeure

The Holder is not liable for delays or cancellations due to extraordinary events (e.g. natural disasters, strikes, pandemic).

19. Treatment of personal data

Data is collected for service provision and handled in accordance with GDPR. Please see our Privacy Policy for details.

20. Applicable law and competent forum

These Terms are governed by Portuguese law.
For any disputes, the competent forum is that of Funchal (Madeira).

Ready2Dream – LDA
Legal headquarters: Túnel da Ribeira da Janela 6, 9270, Madeira – Portugal
Email: info@adrenalineadventures.pt

1. Definitions

  • Holder: Ready2Dream – LDA, operator of the adventure park in Madeira.

  • Website: www.adrenalineadventures.pt

  • Adventure: activities offered by Ready2Dream, including zip-lining, giant swing, and other outdoor services.

  • Participant: any individual who makes a reservation and participates in an activity.

  • Reservation: confirmation of the purchase to participate in an Adventure.

  • Participation Form: compulsory document to be signed before each activity.

By booking or participating in an activity, the Participant accepts these Terms.

2. Customer Information

Ready2Dream – LDA is the provider of the activities offered on the website.
The activities are subject to physical limitations, age, and weather conditions.
The details of each experience (price, duration, payment methods) are indicated on the website.
The prices are dynamic and may vary without prior notice.

3. Changes and cancellations by the Holder

In case of bad weather or unfavourable safety conditions:

  • If the delay is less than 2 hours → no refund.

  • If it exceeds 2 hours → the customer may reschedule within 6 months or request a refund within up to 14 days by sending an email to: info@adrenalineadventures.pt.

4. Participation Form

Signing the form is mandatory. Failure to sign may prevent access to the activity, without the right to a refund.

5. Reservations

Advance booking is recommended.
Reservations accepted online or via authorised partners.
Minimum age: 12 years. For those under 18, written consent from an adult is required.

6. Payments

Accepted payments: cards, cash, PayPal.
Online reservations: deposit at the time of ordering, balance on site.
Reservations via partners → partner conditions.

7. Vouchers

They are not valid if purchased directly from Ready2Dream.
They are non-refundable and cannot be converted into cash.
The data provided for purchase is handled in accordance with our privacy policy.

8. Packages

Non-cumulative promotional offers.
Prices will be recalculated if the number of participants is less than expected.

9. Changes or cancellations by the Customer

Changes at the discretion of the Holder.
Cancellations do not entitle to a refund, except in agreed exceptions.

10. Prices

Prices include VAT, equipment and transport to the starting point.
They do not include insurance, meals or personal expenses.

11. Arrival delays

The schedule must be strictly adhered to.
Participants must arrive 30 minutes early.
Delays do not entitle to a refund or free rescheduling.

12. Images and videos

The activities may be filmed. By participating, the user consents to the use of images for documentary and promotional purposes.
The user is responsible for images captured with their devices.

13. Accessibility and restrictions

Activities are not accessible to persons with severe motor disabilities or undisclosed medical conditions.
Entry under the influence of alcohol or substances is prohibited.

14. Animals

Pets are not allowed in the park.

15. Insurance

The park has professional civil liability insurance.
It is the responsibility of the Participant to have personal insurance, if desired.

16. Responsibility for personal belongings

Ready2Dream is not responsible for theft or damage to personal belongings.

17. Complaints

Must be submitted in writing within 14 days after the event to the email info@adrenalineadventures.pt.
The Holder will respond within 14 days.

18. Force majeure

The Holder is not responsible for delays or cancellations due to extraordinary events (e.g. natural disasters, strikes, pandemic).

19. Personal data processing

The data is collected for the provision of the service and handled in accordance with the GDPR. Please consult our Privacy Policy for details.

20. Applicable law and competent jurisdiction

These Terms are governed by Portuguese law.
For any disputes, the competent jurisdiction is that of Funchal (Madeira).

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